ServiceNow – Integrated Incident Management
Cloud based computing platform for technical management
Digital Workflows for Enterprise Operations
Incidents are unexpected events that interrupt service or reduce the quality of a service. When a business application goes down, it is termed as an incident. A server that is slow and lagging, can be an incident too. In both the cases, an incident will lower productivity, as it interferes with operations. Incidents even pose a risk of complete failure. ServiceNow is a platform that helps you handle incidents in an efficient manner. There are several features of ServiceNow that can boost the productivity of your company.
Cloud based Workflow
ServiceNow is a cloud-based automation platform. Enhance your workflow efficiency by simplifying & automating routine work tasks at your company.
Automate Services
ServiceNow business model relies on SaaS cloud computing software. With ServiceNow, you can set up systems to organize, activate & automate their services.
Company Operations
ServiceNow can be used to optimize security, customer service, HR & other sectors. It addresses the backlog in communication & requests.
Ticket Resolution
Get multi-channel support through tickets via email, phone calls & web-based portals. Incidents can be tracked & managed with custom statuses.
IT Service Management
With ticketing you can manage incidents, issues & changes. It is a tool that boosts speeds & delivery of IT services with many features, analytics & insights.
Human Resources Management
ServiceNow can aide in most HR services such as leave requests, leave approvals, timesheets, employee information, onboarding, performance management, etc.
Advanced IT Asset Management
Boost cost & efficiency by managing software & hardware assets. ServiceNow includes license, warranty, CI management, advanced reporting & insights.
Financial Operation Management
ServiceNow manages all financial activities & automates processes. It offers IT business management, security, virtual chatbots & other services.
Why ServiceNow from iBeris
Expertise
At iBeris, we have an experienced team for incident management and support. We currently support clients from the service industry by utilizing the expertise of our engineers.
Volume
We have dealt with ticketing tools, from a huge customer base. Our team has substantial experience in providing support for thousands of customers.
Client Support
We assist our clients in dealing with replacement of spares under the warranty period and also provide support for incident management.
International Services
We are experienced in extending our services to international clients, through the establishment of a help desk. Servicing is made possible through ServiceNow.
Features of ServiceNow
Unified Platform
With a single unified platform, seamlessly manage work across teams so that your employees and clients receive the help that they need.
Incident management
Your development and IT teams can now work together to respond and resolve incidents quickly and learn from them.
LDAP Integration
ServiceNow integrates with LDAP directory, making it easier to manage user login process and automate the creation of roles for the user.
Variety of tools
Customize your application, generate reports with graphical tools, Add Reference qualifiers, security and role based access using ACL.
Domain separation
Manage multiple businesses by segregating and organising through domain separation. Restricting cross access to employees is possible to segregate the multiple business operations.
Benefits of implementing ServiceNow
- ServiceNow is a cloud-based platform with workflow automation capabilities.
- The platform offers a suite of products and services that can help organizations streamline their operations, automate routine tasks.
- Implementing ServiceNow will improve general operational efficiency
FAQ for ServiceNow
Does ServiceNow involve coding?
Yes, ServiceNow involves both front-end and back-end coding and relies on the propriety JS libraries for database transactions.
What is ACL?
ACL stands for access control list which defines what data a user can access and how they access it through ServiceNow.
Why is ServiceNow popular?
ServiceNow has the potential to boost productivity through its digital workflows that provide great experiences for employees and organisations alike. ServiceNow’s popularity can be attributed to its unique features that no other ITSM tool has, such as intuitive service experience, assured service availability, key service metrics, process delivery and management, real time communication, customer engagement, collaboration, resource sharing, testing, quality assurance and more.
What is ServiceNow ITIL?
ServiceNow is the ticketing tool that categorizes and processes customer service requests. ServiceNow can invoke requests, handle changes, incidents and issues.
What is ServiceNow GRC?
ServiceNow has a GRC component (Governance, Risk, Compliance) that enables enterprise automation. With an integrated and simple interface, organizations can gain a wide view of governance, risk, and compliance processes with ease. This is possible with real time analytics, which further mitigates risks in advance.